Welcome to 26 Inches Nutrition

What is ‘My Account’? How do I update my information?

It is easy to update your 26Inches Nutrition account and view your orders any time through ‘My Account’.

My Account’ allows you to have a complete control over your transactions on 26Inches Nutrition, such as manage/edit your personal data like address, phone numbers, email id, change your password and track the status of your orders.

How can I know if my order has been confirmed or not?

Once your order has been logged and payment authorization has been received, 26Inches Nutrition confirms receipt of your order and begins processing it.

You will receive an email containing the details of your order when the 26Inches Nutrition receives it and confirms the same.

You will also be notified when the item(s) are shipped to you.

Shipping details will be provided with the respective tracking number(s).

How do I check the current status of my orders?

You can easily review the status and other details of your order in the ‘My Account’ section.

In the ‘My Account’ page, click on the ‘My Orders’ link to view the status of all your orders.

To view the status of a specific order, click on the Track your order’ link or https://tracklite.in/

How do I pay for a 26Inches Nutrition purchase?

You may use Credit cards/Debit cards, Internet Banking and Cash on Delivery to make your purchase.

Are there any hidden charges when I make a purchase on26Inches Nutrition?

There are no hidden charges when you make a purchase on 26Inches Nutrition. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

What is Cash on Delivery?

With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

If you are not comfortable making an online payment on 26inchesnutrition.com, you can opt for the Cash on Delivery payment mode.

How do I pay using a credit/debit card?

For Credit Card

We accept payments made using Visa, MasterCard and Rupay credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D secure password.

For Debit card

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

What should I do if my payment fails?

In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on care@26inchesnutrition.com or please give us a call with your order number for any clarification.

How much time does it take for an order to be delivered?

We deliver your order within 2-3 working days post-dispatch in Metros (New Delhi, Mumbai, Kolkata, Bangalore, Chennai, Pune, Ahmadabad and Hyderabad).

 For the rest of the cities, we deliver between 2-5 business days.

Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location’s geographical constraints.

How can I track my order?

You will receive an e-mail notification with a link to track your order as soon as we ship your order. You can also access this information from “Track Your Order” section at the top right corner on our website www.26inchesnutrition.com.

Online tracking usually goes live within 24-48 business hours post shipping.

What is your Cancellation Policy?

Cancellation is possible if the order or the item(s) in your order are not shipped.

Click on ‘Orders’ and you will reach your order history. Click ‘Cancel’ for the order(s) you wish to cancel. You will be notified about the status within 30 minutes. For prepaid orders, the order amount will be refunded back to your bank account within 2-5 business days, or as per your respective bank timelines. Please call our Customer Helpline @ +91 9311468516 for further support.

How can I modify the shipping address of my order after it has been placed?

Get in touch with our Customer Helpline @ +91 9311468516 for this.

How can I cancel my Order?

Go to ‘My Orders’ under your profile and click on Cancel.

How long will it take to receive my refund once I cancel my order?

Once your request for cancellation is received and successfully processed, we will initiate the refund.

Usually, for prepaid orders, it takes 2-5 business days for the amount to reflect in your bank account.

What is the general return policy of 26Inches Nutrition?

You can return all items within 14 days of receipt of goods. Please ensure however that the product is unused and the tags, boxes and other packaging are intact.

If you are not satisfied with what you have bought, we’ll gladly take it back within 14 days from the date of delivery. If you have paid by card then we will reverse the payment.

In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.

What is a promo coupon?

We occasionally issue promo coupons to give you the best deals around. It is a simple code which can be applied to get discounts.

How to use a promo coupon?

Add products you want to shop in your cart. Once you are on the cart page, you can apply coupon on your cart. Also you can enter the coupon code on this page. You would have to be logged in to be able to use any offers or coupons.

Disclaimer: The information contained in the Web Site is provided for informational purposes. You should not use the information available on or through the Web Site (including, but not limited to, information that may be provided on the Web Site by healthcare or nutrition professionals employed by or contracting with 26Inches Nutrition) for diagnosing or treating a health problem or disease, or prescribing any medication. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. You should read carefully all products packaging prior to use.

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